FAQs

Frequently-asked questions


Card personalisation software

What operating systems does Dataimage card personalisation software support?

Dataimage keeps loading into demo mode. Why is this?

Can Dataimage connect to external databases?


Common card printing issues

How long does it take to print a card using a dye-sublimation card printer?

How many cards does a ribbon print?

My card printer has only used about two thirds of the ribbon, but it comes up with the message 'Out of ribbon'. Is there any way to reset the ribbon usage counter?

How often does a card printer need cleaning?

I have a horizontal white line going across my card when printing in full colour. What could be causing this?

I have purchased a Datacard SP25 Plus without a ribbon but it is asking for one on installation. How do I get round this?

My ribbon keeps snapping mid-print. What should I do?

Why do I keep getting a 'Ribbon broken' message on my Datacard SP series printer, while the ribbon is still intact?

The images seem to be coming out blurry on the card surface but are fine on screen.

How do I stop my cards from warping when printing using a retransfer printer?


Technology cards

Can the data on our contactless cards be easily copied?

We use Mifare cards for access control and want to install a cashless vending system. Can we use our existing cards?


Environmental awareness

As an environmentally-aware company, what non-PVC cards can we use with our card printers?

What other eco-friendly card products do you sell?


Biometric systems

We want a biometric access control system but are worried about safeguarding sensitive biometric data in a central database. What do you suggest?