Technical support

Description

Other services:

Description

Register your product

If you wish to register your product recently purchased from Databac, please click on the link below:
» Register

Downloads

For downloads of software revisions, demos or printer drivers, please click on the link below:
» Download

Maintenance and support

Databac's team of technicians provide on- and off-site support to ensure continued performance of our customers' automated systems. In addition to tailored support packages, the following programmes are available:

Telephone support
We will talk you through getting your system up and running again.
Telephone / fax / email support
A variety of contact methods to put you in touch with us, wherever you are.
Web-based support
Our online support service.
9-to-5 service
Support during standard office hours.
On-site support
We will come to you to service and repair your ID systems equipment.
Back-to-base
We will repair your ID systems equipment and deliver it back to your office.
Hot-swap service
We can supply you with a replacement while your equipment is being repaired.
Special hours
Up to 24x7 support by special arrangement.

Technical support is carried out in accordance with procedures relating to our ISO9002 quality system.