Maintenance and support
Databac's team of technicians provide on- and off-site support to ensure continued performance of our customers' automated systems. In addition to tailored support packages, the following programmes are available:
Telephone support
We will talk you through getting your system up and running again.
Telephone / fax / email support
A variety of contact methods to put you in touch with us, wherever you are.
Web-based support
Our online support service.
9-to-5 service
Support during standard office hours.
On-site support
We will come to you to service and repair your ID systems equipment.
Back-to-base
We will repair your ID systems equipment and deliver it back to your office.
Hot-swap service
We can supply you with a replacement while your equipment is being repaired.
Special hours
Up to 24x7 support by special arrangement.
Pre-printing service
All Databac cards for direct printing can be pre-printed with security-backgrounds (fine-line / banknote style), UV inks, corporate logos and other graphics.
Encoding service
Cards carrying one or more technologies can also be encoded prior to despatch. Special test equipment is used to ensure 100 per cent functionality in readers of automated systems.
Hire / rental service
Complete ID systems equipment is also available for hire, including components such as laminators, slot punches, ID cameras and professional lighting. For mobile and on-site applications, Databac is able to provide portable laptop capture and printing systems.
Guarantees
All manufacturers' guarantees are provided at time of delivery / installation. We also offer extended warranties and custom support services to meet with individual requirements.
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